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(1) VisualPulse
| VisualPulse enables 24x7 Web-based monitoring of Web pages, servers and network nodes, reporting Ping, HTTP, SNMP, and TCP performance and easy-access Web-based reports. Provides automated alerts and traceroute capture for problem analysis.
| (2) AnswerWIN
| AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.
| (3) ErlangXLS
| ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
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